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Contact Support
We aim to reply within 24–48 business hours. For the fastest help, include the details listed below.
What to include in your email
- The email address you used at checkout
- Your PayPal transaction ID (for refund, payment or delivery issues)
- What happened, and when — for example, "report email not received" or "wrong birth date entered"
Common issues — check first
- Report not received? Check your spam, promotions and junk folders, and search your inbox for your PayPal receipt. If it is still missing, email us with your PayPal transaction ID and we will re-send your report.
- Wrong birth date entered? Email us with the correct date of birth and your transaction ID, and we will help you correct it where possible.
- Want a refund? See our Refund Policy — email support within 60 days of purchase for a full $9 refund.
- Payment problem? Tell us the error you saw and your transaction ID, if any, so we can check the payment status with PayPal.
Or send a message here